At this time, we do not accept returns or exchanges unless your item arrives defective or damaged. If there is an issue with your order, please contact us at ciao@phthaloruth.com and we will issue a replacement for defective or damaged goods.

Since each order is custom-made, all sales are final. Once our skilled print team starts producing your order, we are unable to process cancellations. We apologize for any inconvenience caused and appreciate your understanding!

You can always contact us for any questions at ciao@phthaloruth.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If there is an issue with your order, please contact us at ciao@phthaloruth.com and we will send a replacement for defective or damaged goods.

Digital items such as menu templates, invitation templates, and phone backgrounds are not eligible for refunds or exchanges. Unless there is a broken link or defective template, all sales are final. If you have an issue with your digital download, please notify us ciao@phthaloruth.com and we will assist your with your template or digital download.

For press and media inquiries, please contact ciao@phthaloruth.com.